Clinical Care Supervisor

If you strive to make a difference in people’s everyday lives by caring for them with compassion, dignity and respect, CBI Health Group has a great opportunity for a Clinical Care Supervisor.

The incumbent is responsible for working in the community providing the supervision, support and training to personal support workers in the region. Successful candidates will be accountable for supervision and clinical support of Nurses in our Haldimand-Norfolk and Brant regions, liaising with clients and their families to ensure quality care.

RESPONSIBILITIES

Nursing Visiting and Shift programs: Interviewing and orientation of nurses for private care and third party contracts, education and training as required, coaching, performance management and monitoring of client care.

Nursing Care Center: Supervision of nurses at the clinic site in Hamilton, oversight of clinic operation, metrics and reporting. Coaching and performance management of clinic staff.

Manger on-call Rotation: The supervisor will participate in after hours coverage supporting the on call Nurse.

SCOPE OF PRACTICE: The Nursing Supervisor must be a licensed Registered Nurse practicing within the Standards of the College of Nurses of Ontario and work in accordance with the Regulated Health Professional Act (RHPA). The Supervisor may be required to provide direct care as needed.

KEY ACCOUNTABILITIES

• Ensure a Positive Client and Family Experience
• Consistently meet KPIs related to role/field staff service delivery
• Management of client/family/funder complaints or concerns
• Successful staff retention
• Leading by example; promoting service delivery excellence
• Respond to the identified staff training needs with action plans to resolve gaps, minimize risks and ensure safe service delivery
• Provides professional expertise related to clinical treatment and client services
• Ensure all reporting meet or exceeds all standards and expectations
• Identifies opportunities to improve service
• Ensure documentation is completed accurately and on time
• Actively identify risk and work with stakeholders to mitigate or manage risk
• Ensure a timely and comprehensive response to incident reporting
• Actively participate and at times lead quality based initiatives
• Facilitates effective communication strategies to ensure quality care

QUALIFICATIONS

• Graduate of an approved nursing program
• Current registration in good standing with the College of Nurses of Ontario
• Minimum 3 years experience in community health care
• Experience in health care supervision or leadership preferred

• Valid Ontario drivers licence, reliable vehicle. Travel is required.
• Key attributes include the ability to plan, set priorities, effectively self manage, excellent customer service skills, effective problem solving skills, ability to think critically, multi-task and resolve conflict easily.
• Excellent interpersonal and communication skills